Frequently Asked Questions

How does the free preview work?
You have unlimited access to 5 course lessons and there is no expiration. You’ll get great travel safety tips, learn the most important aspect of getting started with travel safety, meet the instructor, and experience our online learning management system. You will not need to enter a credit card, and you can upgrade at anytime.
Can you tell me a little more about the structure of the course and taking an online course?
The course player and learning area will work well on the latest versions of all browsers including Safari, Chrome, Microsoft Edge/ IE 11, Firefox, and Opera. The course experience will work best on any desktops, laptops, and tablets with screen sizes of 7″ or larger. Due to the interactivity of the course and downloadable resources a smartphone may not offer the best experience. All courses offer a free preview allowing you to experience the course. 
What should I do if I have questions?
You can post them in the course discussion area, directly message your instructor, or send them to the support team. We encourage students to ask questions so they can get the most out of the course and we often use student questions to develop new content.
What payment methods do your accept?
Our SSL secure payment processing powered by Strip supports Visa, Mastercard, American Express, Discover, and Amazon Payments.
What is the refund policy?
We offer a 30 days from purchase no questions asked easy 100% refund on all individual travel courses. We always are trying to make the courses better and would love to hear any feedback from you. You can submit a refund request which will be processed in 1-2 business days through the support area.
When can I access the course?
You have unlimited lifetime access to the course and all future updates. You can complete the course at anytime convenient for you. There is no time limit for starting or completing the course.
How can I access my account to update payment methods, email preferences, etc.
You can access your account information anytime at the following link: My Courses

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